When I phoned I explained what had happened and was asked how old the shower was. Kundenservice inklusive Teiletausch auf Garantie selbst in Österreich schnell zuverlässig und zufriedenstellend. Liefert toll aufgesprudeltes Wasser wie er soll. Last Grohe purchase for me. Now, it was Grohe that diagnosed that their product is faulty not me based upon tests they asked me to run. We have had a most fantastic experience with the customer support team. But unless products are fully tested they should not be on the market. This is a rip off and no respect to customers. Just finished fitting one of these to replace a mixer tap at an island sink, and it was pretty hairy because Grohe pipes are 3/8" and standard UK plumbing is 15mm. Have a nice day, Best regards, GROHE Swag Kiki 1 review. It is a good idea when it works. I think GROHE should be clearer in managing expectations. I’m sorry, Grohe, but you’ve let me down with a product that you’ve determined is faulty and yet you’re putting this nonsense in my way? I finally exchanged the second tap for a third which worked successfully as was proven before I left the showroom. Try again. Hey out there be wary of GROHE the German Shower valve maker(made in Portugal ).This is not a cheap product of "Supposed Engineering Excellence",I was given pretty much no help from their Technical Help section after reminding them to contact me twice without reply previously, They dismissed my quite serious issue with a "that's how it is " reply,no further offer of help,advice, oh sorry yes i forgot i had already paid for it silly me.the above stars are for eventually replying! This page works best with JavaScript. Hi there went to a customers today to link some pipework together turned of the main tap this feeds a out side tap a toilet cistern and a grohe 1\4 turn kittchen mixer with pull out shower head in a boot room. Thank you! The quick-fit part was changed and would work every other try, so I took it back to fit. The digital reading on the hot tap which was purchased 4 years ago became water-logged. Prices start from £800-£1000 without installation, depending on the model and design. The tap that compliments all others If you already have a high-end tap in your kitchen and don’t wish to replace it, then GROHE Blue Home Mono is the perfect choice for you. The product is fairly simple to install and looks good. Grohe hot-water taps. It is so straightforward I managed to fit it myself with zero plumbing experience. A few e mails exchanged including photos of receipts and the shower and the next day a phone call from the engineer to say he could come and do it the next day. £46.80 £ 46. In the meantime no compassion or empathy, knowing that I can't use my sink.This issue is now sorted, I'm waiting for a refund (+10 days) and ordered a new tap. Non mi hanno nemmeno fornito una data di intervento.... Ich habe extra 5 Monate gewartet um zu bewerten. Lickily, the engineer did visit, but, exactly after 10 days. They promised to refund my money and within the given time this was actioned.Sympathetic, helpful and above all a very professional team. In our survey, we asked people how satisfied they are with their Grohe hot water tap and whether they would recommend it to a friend. The CO2 lasts about six weeks, the filter about six months in a hard water area. When we tried to return it to the company for a smaller model they were not interested, telling us we had to purchase a new flush plate unit at double the cost. He said he would phone back in a day or two and he did and we arranged a day. 0 Comment Report abuse Loubby James. turned stop tap back on when finished nothing would come out the mixer ether hot or cold. Ultimate Refreshment from your kitchen tap. The tap is extremely good quality before you start, including all the other components you require to deliver the boiling water so conveniently. Very disappointed in what could have been a good idea.PS. I contacted Grohe who said they were unable to cover this under warrantee as surface finish faults are not covered unless the chrome finish was faulty out of the box.Their explanation was that the only way this could develop over time if the cleaning fluid was not wiped off and over time it damaged the chrome finish as its all gathered on the base ring.This is ridiculous as clearly a kitchen sink tap should be able to withstand water and soap residue...Won’t be buying any of their products again. We've been having problems with this unit. All rights reserved. Me lo sono fatto montare dal mio idraulico che ha faticato molto perché le istruzioni in italiano non ci sono e ha lavorato ispirandosi alle figure. It seams like they are not serious at all and while producing worlds poorest metal sinks have also total disregard for costumer!30.12.2020. He turned up early in the time slot. Sorry, there was a problem saving your cookie preferences. I returned the tap to the store (another 30-mile round trip) and complained. I can bet there customer service, post sales is ridiculous.Try, if you do not believe but be prepared to have a loud cry.The customer service is a crap. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Useful. Pull-out spray head. When it works, it's great but it breaks down regularly and Grohe customer service is very poor, Reviewed in the United Kingdom on 18 April 2018. I will not at all recommend to buy Grohe and also from Victoria Plumbing. Møller, Thank you for the nice review. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. Amateur UK installers -- watch out for odd pipe sizes. Zunächst: Das System ist nun seit zwei Wochen im Einsatz und funktioniert, seit es läuft, tadellos. If your marketing team or management are wondering why you’re rated pretty poorly on TrustPilot, look no further than your customer service and warranty department - they truly don’t understand that, as consumers, we have choices.My choice next time will not be Grohe.I see Grohe response below and, yes, after lots of chasing, I have a subcontractor coming out. Purchased Grohe Skate Cosmopolitan Flush Plate for our toilet system just prior to the first lockdown. The “quick-fit” device did not work. This brand new collection of home kitchen taps with filtration technology is designed to be extremely stylish; complementing any contemporary kitchen whilst offering cool, clean drinking water when you want it. Comprato la settimana scorsa. After waiting 2 weeks, I just been told to wait another 3 weeks to receive it due to production issue. Read honest and unbiased product reviews from our users. The high spout … GROHE Blue Home is the symbiosis of elegant, timeless design and innovative features that make it a pleasure to use. You've already flagged this Reply from GROHE. Offering chilled or carbonated still, medium or sparkling water the choice is yours. Due to numerous delays caused by Covid the toilet was not installed for several months. So I needed to find reducing compression couplers, and I bought the wrong thing three times before I found ones that worked - 12mm to 15mm reducing couplers. Go figure. Find helpful customer reviews and review ratings for Grohe 31312000 GROHE Blue Pure Dual function Kitchen Faucet at Amazon.com. 4.6 out of 5 stars 21. Considering the price and the brand this is a disgrace. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Well worth the minimal effort. Bristans customer service absolutely superb! Møller, Thank you for the nice review. The design features a high C-shaped spout. Your recently viewed items and featured recommendations, Select the department you want to search in. Grohe, BLUE Home Duo C-Spout kitchen tap to help you enjoy hot, cold, Filtered, Chilled, and Sparkling water all from one tap. Disabling it will result in some disabled or missing features. The fitting instructions consist of a semaphore diagram and the 'quick-fit' plastic nut was dysfunctional. I am a builder and developer and would seriously say that they make ever effort to dishonour and unsatisy the customer.Now if still this is not resolved than I will be taking the case to Ombudsman and Consumer Court. Both 15 years old , no complaints about either , still all look like new. Appliances, Buying Guide, Reviews, Taps; October 18, 2016 The Grohe Blue System Home Duo Tap is an elite and exclusive product within the world of taps. 4 weeks and still no further in getting replacement missing parts for an expensive concealed shower set.Actual product is great but if there is no backup then its not worth the purchase. Choose here which combination fits perfectly your needs. My builder challnged them. Bought Grohe shower system and found out that universal extenders were not included. If those tests are inadequate to determine whether the product is faulty, that’s not my responsibility. Wir sind zufrieden und es ist sehr empfehlenswert. Nun funktioniert alles einwandfrei. This GROHE Blue Mono Pure kitchen tap is the right choice for your home. Sink bowl started showing deep rust spots within 24 hours of installing by qualified plumber, didn't even get to clean it once. Grohe C-Spout Blue Home Duo Starter Kit - Chrome - 31455001 Enjoy the cool and delicious taste of the purest water straight from the kitchen tap with the Grohe Blue Home starter kit. Purchased a Grohe Tempesta 210 shower unit. Kitchen tap + 600l filter (blue box) Chiller; Installation guide; Fixing Template ; Working steps. Grohe were quick to send the cashback (as a cheque) and even included a handwritten note, which I thought was a nice touch. The kitchen taps we bought online looked good but our plumber could not fit it and we’ve sent it back. Inside the tap, GROHE Zero separate inner water ways keep your drinking water pure. Noch ein Wort zu den Geräuschen. Unfortunately, a lot of the time it doesn't - in the 6 months I've had the item, it has broken down 3 times and Grohe's very poor customer service has meant that it has been out-of-action for several weeks each time. That said, after agreeing a time with the subcontractor, I got a note from Grohe saying that, if the problem isn’t caused by the product, I’ll need to pay £100 for the visit. Very disappointed. Consists of a Grohe Blue Home Duo C-spout tap in Chrome & Supersteel with filter. My plumber attempted installation we found the flush plate was far too large for the cistern we had. There's a problem loading this menu at the moment. I sent several e-mail, for what I didn't get any replay at all. Basically it was very hard to twist on and then the handle sheared off!! I was merely looking for someone with any experience of one, as there are few online reviews. Our bathroom wall is normal average Victorian houses wall and shower could not be installed just because extender was missing. GROHE Product Reviews. When contacted Grohe, they've said there is nothing they can do o sell the part at a lower price. Its high spout swivels through 150° letting you to wash large pots or fill tall water jugs effortlessly. Share. May be fraud is a right word. Instant Sparkling Water Tap - GROHE Blue filter taps deliver pure, clean drinking water in an instant. Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. One star is being gracious.I have a product that simply does not work. I rang a local plumber who came out and said he could fix it for me and would have a look in a old parts bin at a local plumbing shop to see if he could find a suitable handle. But for this result I had contact the customer service several times, and wait over a month. 49. This was not convenient for me. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. GROHE 64508001 | Blue Filter Head. Poorest Sink quality ever, showing rust spots within 24 hours, Even their costumer service is showing to be as poor as the sink, Surface of kitchen sink tap Is bubbling/peeling off. Tap options. They immediately sent us the whole unit and then arranged for an engineer to come and fit it. My Grohe kitchen tap is less than two years and the base ring has started bubbling. It gives everyday tap water as well as purified water, thanks to the GROHE Blue Pure filter which is operated by a distinct handle and draws out unwanted particles such as chlorine, lime and heavy metals. GROHE Blue Pure . I will never purchase anything from this company again. They tell me that without the word “invoice” the warranty is invalid. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Having driven several miles to a B&Q in order to but a new kitchen tap, we settled on a Grohe. Toilet, tap and push flush - Grohe. My £981 rrp shower has poor flow. Having done lots of research, I opted for this product as being the best compromise for quality / cost and I am not disappointed. Despite the fact our existing flush plate was, unused and fully boxed. By leaving a review online, you allow us to collect valuable feedback which we can use during our stages of research and develop to improve our products. Had issues with the resultant water output pressure. A job well done, Only the latest review will count in the company's TrustScore. See all details for GROHE 31454000 High L-Spout Blue Home Duo Starter Kit - Chrome... © 1996-2020, Amazon.com, Inc. or its affiliates. Grohe 32168DC0. GROHE support engineers told me as water is drawn from the reservoir it fills with mains water mixing with the chilled increasing the temperature, seems a poor design to me. I have both , bathroom, all taps, push flush, plumbed in shower - Bristan. A nightmare with Grohe and Victoria Plumbing. Support blamed everything bar their product. Perfect taste straight from the tap with unbottled water by Grohe Blue Home and kettle hot water on demand by GROHE Red. Der Motor des Kühlaggregates ist etwas laut, aber nicht lauter als der Kühlschrank. You can still see all customer reviews for the product. The GROHE Blue cartridge can filter up to 600L of water to deliver pure, refreshing water without any chemicals or limescale, which is ready for the boiler to heat straight away. They are insisting that I provide a document with “invoice” written on on it which you don’t get from Amazon. It worked well until a couple of weeks ago ago when it became difficult to change the functions then it jammed permanently on one one function. Get it Tomorrow, Jan 4. An excellent, if expensive, convenient and well built tap, Reviewed in the United Kingdom on 30 September 2018. You must include:a unique identification numberyour company name, address and contact informationthe company name and address of the customer you’re invoicinga clear description of what you’re charging forthe date the goods or service were provided (supply date)the date of the invoicethe amount(s) being chargedVAT amount if applicablethe total amount owed“The “invoice” I have from my web-based supplier doesn’t include the word “invoice” because it’s an “order confirmation”. Get it Tuesday, Jan 5. I said it was about four years old. It was cutting out on a regular basis. Für die Nachteile kann Grohe nichts. GROHE 31454000 High L-Spout Blue Home Duo Starter Kit - Chrome... GROHE 31454000 High L-Spout Blue Home Duo Starter Kit - Chrome (2-Piece). When you buy a Grohe Blue Home Chiller Pull Down Single Lever Monobloc Tap with LED Light online from Wayfair.co.uk, we make it as easy as possible for you to find out when your product will be delivered. UPDATE BEACHTEN Läuft - wir sind zufrieden. High-quality products in great designs. So after four years I had a problem with my GROHE shower. I just wish I’d read these reviews before I bought the head. GROHE Blue Chilled & Sparkling Say goodbye to bulky, wasteful bottled water and all the logistical problems it brings. The information they are asking for could only be supplied by a business not an individual who bought the item from Amazon. I will never ever recommend this to any of my clients. Dieser hat nach kurzem Test das Gerät ausgetauscht und in Betrieb genommen. Trustpilot. Reply. No matter I thought it’s got a 5 year warranty I’ll ring them. Only 5 left in stock (more on the way). RRP: £233.99. Go for any local shop or any other online website but not this one. CUSTOMER REVIEWS. Over the past fortnight we have been exchanging emails but I’ve made no progress. You've already flagged this Reply from GROHE. Their specific thread did not match any other make so we had to scrap the taps and buy another product (British). Reviewed in the United Kingdom on 15 March 2017. GROHE Blue Professional provides great-tasting filtered water fresh from your office kitchen tap. Grohe Blue Pure Minta 31721DC0 Single-Lever Sink Mixer Tap with Filter Function Supersteel. High-quality products in great designs. *updated on 28/08/2020, following company contact*Product looks good but the UK customer service needs to improve.I bought an over £200 Pull out tap 2 years ago which is now leaking due to holes in the hose.Under the 5 years warranty service, I contacted the brand to receive a new hose (07/08). Although I have just seen it reduced to £802 The spec states up to 3 litres an hour which is true in 300ml intervals every 10 minutes, but does not meet family demands at meal times etc, where you end up with two chilled glasses and two ambient glasses. The team deserve five stars but because I wasn't getting any response to my emails, I took a star off. Chiamato l’assistenza, mi hanno detto che mi avviseranno una settimana prima di venire. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. Grohe were quick to send the cashback (as a cheque) and even included a handwritten note, which I thought was a nice touch. GROHE Watersystems are designed to look beautiful in your kitchen. Poor costumer and warranty services throughout! 1 is too muchA nightmare with Grohe and Victoria Plumbing. Trying to get a resolve on this has taken months and we still don’t have a replacement.They don’t answer the phone, they don’t reply to emails, they are slow to action anything, they can be rude, they are nearly always unhelpful.Just buy a simple product from a more reputable brand than this company. Ist NICHT laut. Einbau, Inbetriebnahme hat gut funktioniert. He cannot epai the fault. First off, I picked this up outside of Amazon for about £650ish after cashback from Grohe. The GROHE Red technology then allows you to draw up to four litres of filtered kettle-hot water directly from the tap in an instant, so there is no waiting around. Grohe Kundendienst informiert, die mir sofort einen Techniker geschickt haben. Fixed the shower in no time and was friendly and polite.All in all a five star service from the GROHE team. Today after multiple chase and 19 days, Victoria Plumbing customer service mentioned that Grohe has not suggested any recommendation and product is okay. 5.0 out of 5 stars 1. Never had the issue with the previous two Aquiliser installations. talking of kitchen taps i had a strange one the other day while doing a boiler service the custard asked me why the kitchen sink made a noise when the upstairs taps were used when i had a look it appears that when the pressure is of, the kitchen tap starts to drip and vibrate a little seems the lack of pressure behind it allows the ceramic disc to part a little That being said, it's still and expensive tap! Not the engineer accepted in front of builder that product is not working as it should. A great concept and when it works, I really like it. Kurzum 5 Sterne. Approved third parties also use these tools in connection with our display of ads. GROHE Blue Professional . The unique GROHE Blue Pure water systems deliver fresh, great-tasting filtered water from the convenience of your kitchen tap whenever you want it – 24 hours a day, 7 days a week. 80. Bitte lesen. The ones that worked were from Screwfix, the ones that didn't were from my local plumbing store - both ostensibly 12mm but one thread fitted and the other didn't. Would give zero stars if could. With a GROHE water system it couldn’t be easier to turn your workplace into a … The Grohe Tap, chills and carbonates the water. Having a good shower experience seems to be one of the few pleasures left during a global pandemic.I tried to email the company a few times without any joy and as a last resort I picked up the phone. The tap itself: it's really good. I returned the tap to the store (another 30-mile round trip) and complained. I contatcted Grohe on twitter about a spare part. My European Blue unit is a slim box completely integrated with internal CO2 and filter units both supplied by Grohe Germany. Nicht täuschen lassen. As well as the different finishes, you can choose either a rounded or square design, and either a medium or large sized tank. Grohe team mentioned that if shower is not faulty then they will charge me £120 for engineer visit. Use the lever handle for standard washing water or turn the easy-grip dial handle for filtered water. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. While he was doing this I thought I would see if I could get one through GROHE. Il pulsante dell’ acqua frizzante non funziona già più. 4.0 out of 5 stars Better tasting water. Qualität 1 A. Sodawasser gut aber eher wie mild als sprudelnd. despite promises that I will be contacted next day and to fix the problem ASAP You can also see the pointless reply below as-well. After a long wait, Grohe have come back to say that the invoice I’ve supplied doesn’t meet their extensive list of what is required from an invoice:“You must clearly display the word ‘invoice’ on the document. I placed an order via Grohe Online shop more than two weeks ago at 13 of December. Der Kompressor ist für 5 Sekunden laut dann eher wie ein Kühlschrank. Both can also be a place that expresses your personal style, and Grohe has the design team necessary to help you achieve that. Replacement filter can be bought easily in the GROHE webshop. Nach Einbau machte das Gerät ein sehr lautes. Mounted next to your current kitchen tap, it will be your source of fresh table water, right there in your kitchen. We use this filter for blue grohe tap. Will definitely not buy any more products of this brand and would not advise anyone to do it as well. First there should be an option for 0 star. A filter exchange timer indicates when the water filter has to be changed after 1 year of usage. © 2021 Trustpilot A/S. I spent a long time deliberating over this, and the lack of many reviews made figuring out if this was a good purchase difficult, so I hope this can help prospective buyers! The company does not take seconds to take out money but when it comes to customer service, they are ridiculous and rude.My order number is ORD-000626014-2826239. Bit of waste when washing dishes etc I admit, but when drinking water and using the boiling water to make tea and coffee, this product is great. A tap offering freshly filtered and chilled table water plus carbonated water too, all from one spout. Terrible customer service technical support. Useful. FREE Delivery by Amazon. Based on wibsite information, GROHE should deliver within 7 days. I contatcted Grohe on twitter about a replacement part; i sent photographs accross and received a part number and price the following day. Noticed the previous review on that product had exactly the same issue. Da es unter der Spüle verbaut ist, stört es nicht. We are glad to hear that you are satisfied with your products. Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well. Kann das Gerät uneingeschränkt empfehlen. Installation costs £250 and can be arranged through Grohe's website. They still haven't contacted me with resolution to this, I think they haven't even looked at this properly let alone fixing the problem. A Blue Pure tap offers all this, but with all the design and performance benefits of a classic GROHE kitchen tap. Later: in response to the reply below. Customer Service "ZERO". How much do Grohe taps cost? The kit combines a GROHE Blue single-lever tap and a low-energy (0.5kw/h) home cooler unit, containing the filter and CO2 bottle for carbonisation. We could not have asked for more. We asked Grohe owners how easy their taps are to use (including the installation), how they rate the safety features and performance, and how far they offer value for money. The cooler unit fits into any cabinet over 30cm wide – making it a perfect fit for any kitchen – and both the filter and 425gr CO2 bottle are easy to remove and replace. Read customer reviews and common Questions and Answers for Grohe Part #: 31455000 on this page. We have a Grohe hot/cold kitchen tap with a boiling water section - it has been plumbed so that all water that comes from the tap is filtered through this filter. I’ve sent them a copy of my order with Amazon which clearly shows the last 4 digits and the expiry date of my debit card together with the address it was delivered to but they refuse to accept it. I bought a Grohe electric shower last October. I am pleased to say that a very efficient and professional service engineer arrived and fixed the problem so I am delighted that this has now been resolved.Many thanks for getting this done. It also analyses reviews to verify trustworthiness. You can edit your question or post anyway. FREE Delivery by Amazon. As a professional mechanical engineer, I have carried out the tests that Grohe asked me to do and they have determined that I should have a warranty claim. DESCRIPTION. Innovation is good. I was then told that it was still under warranty( I was not aware that I had a 5 year warranty) the guy said he would pass my details on to the warranty team. Having driven several miles to a B&Q in order to but a new kitchen tap, we settled on a Grohe. Told plumber, he's appalled, its got to be the poorest quality sink ever!Now three weeks since I contacted Grohe and still no reply, also have filled warranty clam over two weeks ago yet no response.Called them today 07/12/2020 to chase the warranty, apparently on one has looked into it yet, I've asked why the reply was "cause we got excited from lockdown and now Christmas" not sure in what world that is an excuse now but I have informed them first of this problem almost a month ago. My question was if the product is faulty then will you pay me £120 for your mistake. I thought this was a pretty good deal, since they retail mostly around the £1k mark which is steep! Dear Hr. And it simply won't work. Today is 29 December and I still didn't get my order. Thank you for dealing with my problem as fast as possible. Reply. We are glad to hear that you are satisfied with your products. I bought the shower head in good faith confident that should anything go wrong I had the sucurity of the 5yr guarantee. The issue is that the unit only supplies 300ml of chilled water at any one time before the temp increases to ambient. Have a nice day, Best regards, GROHE Swag Kiki 1 review. With using this filter the quality of our drinking water is changed to better taste and also the color of tea would be fantastic. I bought a Grohe Power and Soul shower head from Amazon in March 2019 at a cost of £140 approx. The company was silent. klapperndes Geräusch für etwa 5 Min. Helpful. Wir sind grundsätzlich sehr zufrieden mit diesem Gerät. Precision German engineering. Please make sure that you've entered a valid question. Reviewed in the United Kingdom on 12 November 2020. A crap company with bunch of liars. After all, both have a similar focus on being that they provide water to the house in a needed area. Share. I haven't heard from you at all but would be pleased to give more info. The customer service was absolutely brilliant! The fitting instructions consist of a semaphore diagram and the 'quick-fit' plastic nut was dysfunctional. Danach wurde ein Fehlercode ausgegeben. Only 6 left in stock. Lime, chlorine and even heavy metals are safely removed from the water by the integrated GROHE Blue filter. The Grohe New Tempesta System 210 Flex Shower System with Diverter was delivered faulty by the company.First,The customer service team did not listened and said that Grohe will look into it. We did look online and are very surprised that Grohe charges £100-£199 for a peace of plastic and three screws. £383.49 £ 383. Dear Hr. Auch wenn die Beschreibung etwas komisch gestaltet ist. Grohe are fast becoming the most difficult company I’ve had to deal with. Ungeeignet für eine offene Küche (sehr regelmäßige, laute Kühlung) & Grohe Home System vs. Grohe Professional System, Ausgangslage: offene Küche mit Verbindung zum Wohnzimmer, wir wollen mehr trinken, das Grohe Blue Professional ist bereits von der Arbeit bekannt und grundsätzliche Spaß an Technik.
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