You pay all of this money and they can not find solutions. Creating your account is completely free, and takes about a minute. It automatically connects to an available Wi-Fi network when plugged into the charger. Once setup the WiFi will get turned on only while the ionic is charging. You pay all of this money and they can not find solutions. I'm sure that should certainly help you out with this. Use these steps but then review Second Part: WiFi settings on router via IP Add in web browser. I hope the restart will work and that I can remember how to install my music and Pandora. I went online and could not believe how many people have the same problem. Full instructions here. Like my response? With the Pandora app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series*, you can download your most-played Pandora stations or popular curated Workout stations directly to your watch. Have you tried these syncing troubleshooting steps for Windows 10 platform? @LDarocy #Fitbit @FitbitSupport I'm on my second charge 4 (returned 1st one) and the HR monitor is a piece of garbage. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. went to my settings and scrolled down to restart the fitbit. @SunsetRunner Thanks for your reply and for sharing all of those details about the workaround provided by customer support that helped you out to get back on track. Marre- I don't see any suggestions in Santi's post. So I can forget to load music to the Ionic and also the Fitbit Flyers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not sure why it crashed and burned so suddenly. Some more hours lost instead of beiing fit. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Fitbit Ace For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale But still the dashboard on the windows 10 PC cant find my watch. Also, I thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. for these high prices if the product is cheaply done. Learn how to pair Fitbit Ionic to bluetooth headphones and speakers so you can listen to music seamlessly during a workout, on the go, or even at home. I had to replace two Fitbit Surges. 07-22-2018 Here is the statement from Page 10 of the User Manual. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that It. Why won't my Fitbit watch connect to Wi-Fi? If you are looking for Fitbit friends to compete with on challenges. Turn off your Fitbit Ionic and then turn it back on. It is weird that Ionic all of a sudden will not connect to my wifi after 6+ months of flawless connections. 12:01 Wifi issues can happen from time to time on a Fitbit Versa. For a stronger Wi-Fi connection, move your watch closer to your router. Was a really simple solution. To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit desktop app. Few months ago stopped syncing and connecting to wifi... now trying to upload some new music after about 4 hours of nothing I am giving up on your **ahem** device!!!! How do I connect my Fitbit watch to Wi-Fi? Once your watch syncs to your account, we'll take care of the Wi-Fi networks. How do I find my Wi-Fi network password and security setting? Also, take a look at the Discussions Board as you will find a lot of interesting things there. Under Networks, find the option to manually add a network and enter the network name and security type. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. SantiR. - last edited on From the Fitbit app dashboard, tap or click the Account icon > your watch tile. In my Experience after trying more than 3 hours there is no possibility to connect the Ionic with WLAN because the dashboard wont show me a list of available networks not on my android phone neither on my windos 10 PC. Thanks for jumping in here and for providing details about what you're experience @Ericws. The latest Firmware update (27.31.1.16) also did … Make sure your Fitbit is up to date and, if you still can’t connect to Wi-Fi, reset your Fitbit. I recently bought a Fitbit Ionic watch which has connected fine with the IOS Fitbit app on my iphone but I have not been able to get it to connect with my Plusnet fibre wifi netwrok at home. The point is nothing is working I need a replacement. We don't want to create frustration in our customers. If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: Why won't my Fitbit watch connect to Wi-Fi? Sorry to see you go. Nothing was resolved and my fitbit ionic is still doing the same thing, will not set up om wifi or synch. 07-21-2018 It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Go to the Best Answer. Step 4 Import the download Spotify playlist to Fitbit Ionic. From reading a lot of these issues with the fitbit I was thinking I had to get it replaced. @David.R Welcome to the Fitbit Community! - edited Once it restarted everything was working just fine. Please try the steps shared above. ex. It also took forever for me to download a few songs. Moderator edit: updated subject for clarity. 198.162.X.X. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. Got my Fitbit in January and I've probably done this 3/4 times since. Since you have tried this syncing troubleshooting please let me know the phone model and OS installed. If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. your resolution steps do not work.... fix your dashboard// fix your dumbass watch!!!! 06:17 Please keep an eye on your inbox for next steps. Since the launch of Ionic, we’ve also seen Fitbit introduce three new smaller and more affordable smartwatches called the Fitbit Versa, Fitbit Versa Lite and Fitbit Versa 2. In regards to a refund or a replacement, you can read more about the this by checking the article: If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. It constantly cuts out and gives inaccurate readings. Note that if you reset the router, you need to … That's sad to read. Your watch searches for nearby devices. 14:14 and so **ahem**ing complicated to connect too... every other **ahem**ing thing will connect to my wifi except this **ahem** ionic!!!!!! @sutrartus Thanks for your reply and for sharing those details. 12-11-2018 Wi-Fi won’t work on your watch when the battery level is below approximately 25%. At this time the ionic should connect to your local WiFi. Is your WiFi network 5Ghz? Apple watch series 4 here I come!!! Nothing is different. The Fitbit app is compatible with most popular phones and tablets. Vote for it! Welcome to the Fitbit Community @SunsetRunner! From the Fitbit app dashboard, tap or click the Account icon > your watch tile. First, make sure the network is compatible with your watch by reviewing the list of networks in How do I connect my Fitbit watch to Wi-Fi? Remember Iconic only can see 2.4 not 5.8GHZ. Under Networks, find the option to manually add a network and enter the network name and security type. Thanks for already taking the time to troubleshoot this on your own and with our Support Team. Not sure what happened. The Fitbit Ionic has a steel case and rubberized band. I was about to create a support case on your behalf, but I've seen that you already got in touch with Customer Support. Hi @Ericws, thanks for your reply. Tap Wi-Fi Settings. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Restart your phone and make sure Bluetooth is enabled. The Fitbit Ionic is the company's second smartwatch. Then manually add the network in the Fitbit app. MarreFitbit, I am really getting frustrated with Fitbit. Stop selling them. I went to settings on my ionic and scrolled down to shutdown. Then manually add the network in the Fitbit app. I not too long ago got off of the phone with customer service. So now before I try to trouble shootbI will just shut it down. Unfortunately I found out something was also wrong with my lock feature as well. Can you please provide me info instead of making me look back to santi (who was not nice to me previously by the way). For instructions, choose your device: Thanks for keeping me updated on this @SunsetRunner. This has helped other users in the past. 07-22-2018 Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. What Happens During a Fitbit Mobile Sync? Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. Answered! NOW: Go back into the windows or IOS app and retry the WiFi set up. Go back to the Fitbit app and try again to add a Wi-Fi network. Activate pairing mode on your Bluetooth headphones or speaker. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Bought new apple 4... problem solved... gave up on fitbit ionic!! - last edited on Keep in mind you can only transfer files that you own or don’t require a license. After you download stations, connect Bluetooth headphones or another Bluetooth audio device to listen to your music. 06:18. Are for sale, unused. If the issue persists, please reply back to the email that our Support Team has sent to you as your case is still open. @bs78 Thanks for your reply! We don't want to create frustration in our customers. I'd recommend taking a look at the article: How do I find my Wi-Fi network password and security setting? When the app is installed, launch it and log in to your Fitbit account. This makes this $300 Ionic a joke. Its just like your phone needs to be turned off and on sometimes. MarreFitbit, I am really getting frustrated with Fitbit. 06:19 What's Fitbit's return and warranty policy? I had done that before once it stopped synching. With the Music app on Ionic, you can store and play several hours worth of your favorite songs and podcasts right on your wrist. Step 3 Make sure that Ionic and your PC are connected to the same Wi-Fi network.