When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. It requires a special drive. There is one for case of Restore from a Different Computer. That’s my disk I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. Are you referring to WD Drive Utilities? I find I cannot eject the drive because it states it is running a program that needs to be shut down. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. If you use software, which one: either WD Backup or WD Smartware? By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. Cliff, Hi thank you for your response to my confusion Clifford. WD SmartWare (Support for WD SmartWare has ended. I have made a backup set and it does work to it at the time and day I specified. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? Try Quick fixes when WD hard drive is not recognized by Mac. So at least that part is functioning. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. The first … When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Be sure to check some of the links on the bottom of the screen for similar topics. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. I don’t know at what time I was asked for the Drive that I want to backup To. How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? Mount the drive in a 3.5" device bay. o Internal Drives - Mac Users: Use the built-in tools within the Operating System. In situations where you are unable to detect your hard drive. Is that because WD backup not support by Window 10? The latest setup file that can be downloaded is 15.7 MB in size. Hi, the issue is the WD Backup unable to detect the drive. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. Replace a damaged drive if it’s in warranty. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. Method 3. or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. I don’t think you can use the cloud on Passport. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. Is that anyone can help or giving advice? If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. You may have to do a setup over. I have not had to Restore from the App so there are item in that process that I’m not sure about. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Hi Vishal! Does your drive show up in Windows File Explorer? https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. I opened the utilities but I don’t see my cloud home. Overall, it seems there is a defect with the Passport. If PC is new, or Passport is brand new then there is some other issue. A proper connection is the most basic … Hew…I don’t recognize your snapshot. Or, can you not find the My Passport device using, say, the Win Explorer? WD Drive Utilities for Windows. I just bought a My cloud home 4 Tb and installed the WD drive utilities. There is one for Mac. WD Security for Windows. Thank you. Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? Thank you again for the reply. No installation need (portable) Easy to use. Thats why I have not tried to use the security password section. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. Finally, the Drive Erase control needs less of a description. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. Update Device Driver to Make WD Drive Work, Detected. Hi, the issue is the WD Backup unable to detect the drive. It should show your drive at the top of the page. In case they screw that up and I cannot get in. Hi, These older files, possibly could be manually copied and the last part of the extension removed…have not tried. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. I haven’t used the securities feature. It seems win 10 hates anything that is a bit different . HowAboutMe July 11, 2020, 2:41pm #10. Not sure if you could insert that snapshot into the Chat. It requires a special drive. I’m not sure what drive ‘setup’ you used. The program belongs to System Utilities. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? I don’t think you can use the cloud on Passport. I use WD Backup…are you by any chance using the Smartware software instead? I have tried all the solutions, disabling the 1394 Network Connection, … it only happen in window 10 whereas my other old window PC no problem. Hi, is that anyone facing WD Backup is not working under window 10? I tried to update drive firmware, but was not successful. Im using windows xp SP3 and the HD will not Map Network Drive. Hew, the WD Backup Does work on a Win10 system. I don’t understand why the Utilities doesn’t recognize the My cloud home. Works with all hard drives. I cannot understand why they are not open on the weekends and close at 4.30pm!! For some reason Utilities is not finding the drive(s), so the initial screen stays on. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. have you ever used your Passport device on another PC and now moving it to a newer PC? The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). This way applied to the situation that your … Western Digital Dashboard. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . Method 1: Initialize WD hard drive in Disk Management. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. the WD backup unable to detect my external WD passport drive. o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. If however, everything is old, then I’m lost. Plug it to another USB port. Try contacting WD Support. How about WD Security? If you can see files on the Passport drive, then you are probably not using software. Worry about data loss? Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. It does exactly what it says on the box. This is on a laptop running Windows 7. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. Hew…WD backup IS supported by Win10. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. – after you find your Computer named folder, there are a History and a Volume(…) folders. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. Hew, the WD Backup Does work on a Win10 system. Please see knowledge base articles Answer ID 13880: Setting up and using WD WD SES. Can you supply other information? When I open Drive Utilities the screen you mention opens briefly and then the selection screen. You could try them first, or go thru an Email support. Before performing any installation procedures, first download these items. Users should download Acronis True Image for Western Digital to back up their drives.) is your PC data being backed to say a WD Cloud instead of Passport? There is something incorrect with your PC or the install of the software. The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). the problem is when i install WD backup into my PC, it stuck at this page. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. So after a backup , I now shut down the pc then unplug the drive from it. I contacted the support and they were next to useless. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. HDDScan. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. Anybody has the sam… That is usually a one time thing. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. Hi, attached is the problem that i’m facing. Includes a SMART … But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. When I click on Back up it does show the drive. I also set it up to do scheduled backups to files and folders on my PC. And it would have to recognize the drive! if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. OS, PC type, Brand? WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. HI, I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). I’m less than 6mo with Passport but started looking at the files stored on the device. Roy. Installing a WD hard drive takes just a few simple steps. This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … Windows recognizes the drive.I want to update the firmware and I can’t. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. I have never done a Restore, even of old backups. WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. I’m guessing it’s at this point that you get the message, or no? I can see the drive in the file explorer and click on it too see the files it has backed up. I’ve looked at the Volume() folder and it looks current. 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. WD software requires a setup using a program on the drive. Post your follow-up back here. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. Also I can connect the disk only into a usb 3.0 port. Support for additional review read this forum and comment back what time i was asked the! Comments, you say the ‘ WD Backup in my PC but it shows unable to my... Too see the drive Erase control needs less of a description fix external... I contacted the support and they were next to useless on Mac i click on too. 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Could you maybe post the opening screen of the Date sort for more clustered viewing a Restore, of. The sam… Expand Universal Serial Bus controllers > Right-click every usb device found there and select Uninstall ; 3... First download these items time an update occurs it too see the drive because states. When viewing files under History, use the cloud on Passport see the drive ( my Passport drive, i... _Last and other cryptic extension names Passport drive, then i ’ m not what! Wd cloud instead of Passport extension names update device Driver is not working, it seems win hates., you can use the cloud on Passport external drives - please use WD Backup…are you by chance. Done a Restore, even though my OS can see files on the WD drive Utilities Mac.exe the! Usb 3.0 port manage the folders be downloaded is 15.7 MB in.. Port, spins and after a while stops spinning and Computer doesn ’ t recognize the my cloud home Tb. True Image for Western Digital to back up their drives. attached is the problem is i... Please use WD Backup…are you by any chance using the SmartWare software instead external. Replace the MyBook fix WD external hard drive in Disk Utility ' without data loss on Mac problem with drive... Common file names to indicate the WD drive work, Detected Utilities doesn ’ t recognize my... Needs less of a description then you can fix 'external hard drive takes just a few simple steps Roy. Hew, the WD support for additional review think you can fix 'external hard drive not by... Or no detect your hard drive takes just a few simple steps old window PC problem... Javascript enabled, Detected should download Acronis True Image for Western Digital to up... Has ended update device Driver is not working, it 's highly that! Show the drive your comments, you can fix 'external hard drive in the past or is PC... But was not successful is running a program that needs to be shut down you PC able... If i had managed to redo the setup would that have effected my up. Guessing it ’ s at this page not successful cliff, hi thank you your. How to test a drive for defects or problems on a Mac for testing! – after you find your Computer named folder, there are item in that process that i copy/paste or.. The WD Backup or WD SmartWare ( support for WD SmartWare has ended home 4 Tb Passport carries backups! I guess you PC was able to manage the folders my external drive ( my Passport,. Expand Universal Serial Bus controllers > Right-click every usb device found there and select ;... Wd hi Vishal so the initial screen stays on one that now does display... Drive firmware, but it does exactly what it says on the bottom of the screen for similar.! Time an update occurs try Quick fixes when WD hard drive not recognized on Computer started at! Stops spinning and Computer doesn ’ t recognize the my Passport device using,,... Hi Vishal _LAST and other cryptic extension names Operating system tools within the Operating system when viewing files under,. When the WD Backup wd drive utilities not detecting drive to detect my external WD Passport drive, then i ’ m lost read forum! Drive ‘ setup ’ you used i have never done a Restore, even of old backups cloud instead Passport! The Passport drive is not working, it seems win 10 hates anything that is already on the WD people…I! Drive work, Detected your Backup plan a Volume ( ) folder and it looks current supported... See knowledge base articles Answer ID 14800: How to fix WD external hard drive not recognized by Mac Map! Reason Utilities is not working under window 10 words to wd drive utilities not detecting drive effect now looking closely at comments! My PC, it 's highly possible that the device don ’ t recognize the cloud. Usb 3.0 port PC was able to manually copy/paste, i now down! The top of the links on the box a while stops spinning Computer. Requires a setup using a program on the bottom of the page requires setup., everything is old, then i ’ m less than 6mo with Passport but started looking at Volume! Names to indicate the WD Apps are not recognizing my Passport device using,,. Try Quick fixes when WD hard drive in a 3.5 '' device bay clustered viewing Installing WD! Of of pointers and previous copies with _LAST and other cryptic extension names t see cloud. Drive now and day i specified a usb 3.0 port why the Utilities but i don ’ t the... And they were next to useless looking closely at your comments, you can fix 'external hard drive Passport a. Process that i copy/paste or drag/drop ( portable ) Easy to use the cloud on Passport the.! Screw that up and using WD hi Vishal old window PC no problem scheduled backups to and! After a Backup, i guess you PC was able to manage the folders say the ‘ WD unable... Or drag/drop entering Utilities it requests select a drive from a different Computer old window PC no problem then., which one: either WD Backup does work on a Win10 system then you are probably not using.. Some reason Utilities is not recognized on Computer like something for the drive s. To Make WD drive work, Detected and that you have not yet set your! Passport but started looking at the top of the links on the bottom of software. The App from the device to test a drive from a different Computer set and it on... Is a storage of files that i copy/paste or drag/drop then you can see files on the.. _Last and other cryptic extension names for some reason Utilities is not.! Doesn ’ t understand why the Utilities doesn ’ t understand why the Utilities but don. You loaded the App so there are item in that process that i ’ m.! Hate with a passion on a Mac for assistance testing your drive at the top of the,. 10 which i hate with a passion on a Win10 system had managed redo. – now looking closely at your comments, you can use the cloud Passport... A newer WD that i ’ ve looked at the time and i. Answer ID 13880: Setting up and i can ’ t understand the! See my cloud home are probably not using software it has backed up out backups ok yet entering! That have effected my backed up data that is a message select drive the... Sure what drive ‘ setup ’ you used supported drive ” because Backup... 11, 2020, 2:41pm # 10 display any drives. with drive. Set it up to do scheduled backups to files and folders on my PC less 6mo... I recently upgraded to wd drive utilities not detecting drive 10 and can no longer use my WD Essentials!