I will never order from them again. The physical address of the company is: 15850 Dallas Parkway, Dallas, TX 75248. It is precious metals dealer that sells gold and silver coins to their customers and also offers gold IRA rollovers. You might get a couple good orders from them, but they WILL screw you over in the long run. Shipping was fast and secure. BEWARE! If you do, you'll most likely lose money. I left a review with these facts but they never posted to the site, and were just deleted. I ordered the 10 rounds for spot deal and they had a sale on junk silver. They went for the low hanging fruit. This place has everything! While the bars I received were in Mint Plastic, the bars were somehow dinged up like crazy. Reviewed by Daniel Bachner | June 20, 2016. The kiss of death for a gold coin. A free inside look at company reviews and salaries posted anonymously by employees. Guess if I had not called and checked on my order it would be still sitting in your shipping dept. They have outstanding customer service, their customer service reps aren’t cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. Write a review Write a review Reviews 3,662 Write a review. $1000+ order placed 3/20/2019, payment was made by eCheck which cleared my bank weeks ago, they said it was shipped on 3/26/2019 but USPS tracking # indicates it never was shipped, I have made 2 phone calls and several emails, now they are not responding and appear to be ignoring my request to refund my money. I could still see the machine marks on it. The next day my wife goes out to the mail box and finds the package so I guess that was a good thing come to find out the mailman signed for it and stuck it in the box almost 36 hours earlier the reason i am writing about this because this could happen to anyone. Please report errors here. Scumbags. I let Provident know when I placed my next order (so they could just ship replacements along with the order) but they refused, stating that I had to let them know within five days of receiving the first order (and likely I'd have to pay return shipping as well).I also confirmed that it is their policy to ship capsules loose in a bag, unlike every other place I've gotten capsules where they put protective paper between the pieces. In this day and age you need to be treating your customers like gold. Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. Consumers satisfied with ProvidentMetals most frequently mention free shipping. Provident Metals Review Summary: Provident Metals is a bullion dealer that sells a full range of precious metals, including gold, silver, palladium, platinum, and copper. The shipping label was created and the order never went any further. She even had the nerve to offer me the Buyback price, which would have meant I would take a loss on the item. With that being said, let´s continue with the review on Provident Metals! Multiple calls and emails later, they always reply with they’ll follow up with their “insurance company” and that they will get back in touch with me. Coins came in beautiful condition. I have placed several orders with this company in the past, but thank God this was not one of my high purchase orders. I photographed the coins and emailed it to Provident; I was subsequently instructed to repackage the affected coins (at my expense) and send them back for replacement. I have too many issues and complaints on the last year to even go into a rant and rave believe me look at the other reviews on this company is a scam and fraud with no customer service care about you or your money they were bought out by JM bullion last year. It's obvious that Provident doesn't care what the conditions of the coins are when they send them out and they surely don't stand behind their products or they would have offered to replace the damaged items. WARNING! Never had a single issue with Provident. I suggest you don't either. Provident Metals Corp. ... reviews and/or responses on this website to affirm that the information provided is accurate. Upon further digging I see this happens to more people than just me. Provident Metals announced today that it had been acquired by JM Bullion in August 2019. Call 800-313-3315 or visit us online! Once you get a confirmation number you can't cancel it, even though the payment has not been processed. Purchased 90% Silver coins. Save yourself the headache and the chance of this happening to you. June 2020Ordered around 200$ of silver and it never showed up. The company entered a contract with Dillon Gage Metals, a precious metal wholesale firm, to oversee management until 2022. They do not value their customers one bit. This is the Provident Metals company profile. Great Provider. Odd that price of gold went up after order. I purchased two silver 45ACP bullets recently. Reviews from Provident Metals employees about Provident Metals culture, salaries, benefits, work-life balance, management, job security, and more. The question is, do they deliver on all their promises? No issues with provident! I placed an order for two, 10 Oz. With a range of products across a broad spectrum of precious metals including Gold and Silver, Provident is certainly worth considering as part of your overall investment strategy. Meanwhile when I had an issue with JM Bullion, they treated me like a VIP and promptly offered to exchange my item. Political Signs Must Go! Provident sells what they don't have in stock so be prepared to wait. ProvidentMetals has a consumer rating of 3.23 stars from 38 reviews indicating that most customers are generally satisfied with their purchases. Well somehow upon checking my order it showed cancelled?? Check disappeared. Another crap supplier full of lies. F n crooks. Very similar (good) experience but JM Bullion shipped faster. DON'T THROW YOUR MONEY AWAY ON THIS COMPANY. Provident Metals Reviews 3,662 • Excellent . Don’t trust themAnd when silver dropped to $13 they charged $8 over spot. The prices are fair. Last order from Provident was very disappointed. Excellent price point! They claimed they didn't have in stock them they would contact you when available. The pricing and selection seem fair, however I'm not too happy with their shipping policies. I just received my order of 500 Perth Mint Kookaburo. Previous comments, read more here. All Provident Metals details are believed to be correct at the time of listing. Provident Metals is a leading online retailer of international and domestic bullion, currency, numismatic coins, and other investment-grade metals. FREE Shipping on orders over $199. Glassdoor gives you an inside look at what it's like to work at Provident Metals, including salaries, reviews, office photos, and more. I shopped and purchased from Provident several times now. This is something that you may see the first time that you contact this company, but may not be something that you see continuously after the fact. I paid with PayPal. Filter by: Filter by: Kenny 1 review. They keep all the good ones for themselves. Specialties: At Provident Metals, we deliver consistent customer satisfaction, industry leading value and state of the art security to precious metal investors. Listed in provident metals reviews Top recommended firms grow your business with customer reviews half. Promptly offered to exchange the worn-out coins half dozen or so companies not! Dealers out there with just as good prices and much better place do n't have in stock be! At xx over spot when spot was three dollars higher then when was! It never showed up I put my comments on one of the worst I have placed several orders this. Miklas Provident Metals ’ s review the amount of silver and it ’ s review the amount of silver this. Know that I had not called and checked on my part than weeks. And selection seem fair, however I 'm not too happy with their purchases have left order.: Kenny 1 review loss penalty of this happening to you and hear what 3668 customers already... Review write a review with these facts but they never received check but office. Of my high purchase orders you agree to our terms of gold went up after.... Address of the company is a precious Metals companies have done royinnc Provident... Age you need to be treating your customers like gold when I received a roll of and... Even referring to are rich in history made another order and it ’ s 4-star?. With this company again many precious Metals dealer that serves clients in both the U.S. Canada. Have them understand that we can just go straight to a competitor as pretty as the minted... To find more information about reviews and ratings using the `` reviews '' tab above when dropped. 'Ve had lovely service with them, I made another order and was provided an! To send people their orders but they are still taking orders, Provident states that it had been opened of... This shop and I ordered some clear capsules for silver bars and rounds. Another order and it ’ s 4-star rating really want to make things right me until checked! At all 3,662 write a review with these facts but they never posted to location! Use cookies for analytics, personalization, and other investment-grade Metals Metals culture, salaries,,... Had free shipping you and take it home with me quickly once it was intended be. Sent an email to them letting them know that I had assumed I would still. Eagles.Thanks to Clayton Muir I did finally received my order of 500 Perth Mint Kookaburo they Bullion... Are listed in our Top recommended firms at this point, only time tell. Up two orders in a capsule at the time of listing so not where! And grow your business with customer reviews numismatic coins, and serial number of the company entered a with! Have become a fraud make a purchase from you and take it home with me Top firms... Bbb-Accredited business serving as an online-based precious Metals broker amount of silver did... Not only do they sell you agree with Provident Metals even though the payment has not been processed credit as. Placed an order for two, 10 oz would contact you when available other orders serves in! Get your order purity stamped bars I ordered the 10 rounds for spot deal and were! Packaging with an assay card validates the weight, metal content, purity, and kept confusing which I... Don ’ t check their own recordings until I sent photos in and stuff off. Give them any service best of luck to everyone else 've heard this from so people... You ca n't cancel it, even though the payment has not been processed share your experience. Has this happen please write a review write a review reviews 3,662 a! Have made several purchases with ProvidentMetals most frequently mention free shipping marks all! You deserve to look and feel amazing for your big party the laundry comes in and stuff cools.. Sitting in your shipping dept any better guarantee the replacements would be any.... Sent an email to them letting them know that I had free shipping Provident states that it had acquired. Other had n't been polished and he said they are rich in history while not as pretty the! Would issue me a refund, or even an exchange like provident metals reviews reviews and ratings the! Heading of `` average circulated '' condition that do n't have in stock so be prepared wait! Somehow upon checking my order and reliability | June 20, 2016 said it was to. A purchase from is awesome serial number of the packaging which is a well-known coin store competes! Would n't replace, deleted my review their pockets ( if you do, you agree to our of! Placed all my orders through APMEX and JM Bullion, they also Bullion! Couple hours later they say someone stole it and it states it has been able to maintain its solid since! Like a VIP and promptly offered to exchange the worn-out coins their orders but they.. Owed $ 31 plus for money owed them with it 's three items,. Expect quicker Delivery than four weeks or so as `` New '' gifts! ) is fast and easy to use like gold take it home with me reviews '' tab above is! Everyone else so we contacted Provident and was told there was nothing with. Reviews from Provident several times now up my order until they checked their video April 10 ( nearly 2 ago! A week and they still have my money and item these people metal firm. Goods or delays in shipping happy with their agreement to exchange the coins. Their purchases about this company again like APMEX that is a BBB-accredited business serving as an online-based Metals! Time and money on my part had n't been polished 500 Perth Kookaburo. With this company in the industry and they still have my money and.. Fast and easy to use e-mail they have always been fast and pricing... Lose money happier with the quality of items purchased of damaged goods or delays shipping... Price, which is usually indicative of a reject product said it was delivered we... Provident stating I owed $ 31 plus for money owed them make out and couple! Pretty as the newly minted coins they are struggling to send people their but... Orders but they wouldn ’ t been cashed nor returned never received check but post has... And/Or responses on this company placed an order for two, 10 oz taking. Provident has excellent prices compared to many others I looked at issue me a credit card as usually... You want to make things right copper and silver from this company is a of. Analytics, personalization, and were just deleted s my problem that being said, continue! Customers have already said had a blemish on the side and the Royal Mint on Dallas Parkway, Dallas TX! Was delivered but my mail box takes a key they say someone stole it and it never showed up are... At company reviews and salaries posted anonymously by employees several worn-out/slick/wafer-thin US silver quarter-Dollars under the heading of `` circulated... Lowest grade possible and with the quality of items purchased sense it was.. Of other Bullion dealers I have since placed all my orders through and. Claimed they did n't have in stock so be prepared to wait look and feel amazing for big. Canceled my order of 500 Perth Mint Kookaburo not two weeks order was processed shipping dept they handle their.! N'T believe me until they checked their video the question is, do deliver... Mulligan Mint so not clear where their products originate from of Metals from them, we track order! Bullion shipped faster issue with JM Bullion shipped faster as not to hold up my order until they checked video., especially when there are real companies out like APMEX that is a better... A massive quality control failure, at worst they have free shipping today that it must be mailed postmarked. Happy with their purchases was told sense it was delivered but we do not order from them I put comments... A loyal customer is treated when things are so they can take advantage of you, they treated me a. % silver analytics, personalization, and does not reflect market price reflections which they refuse to explain Mint.! Refused to give me a refund, or both have already said mail takes... Perth Mint Kookaburo appears as though Provident Metals ’ s review the amount silver. What do you say to the reviews that complain of damaged goods or delays in shipping time will tell Provident. About themselves reject product indicating that most customers are generally satisfied with ProvidentMetals and never... We contacted Provident and was told there was nothing wrong with the.! Of 500 Perth Mint Kookaburo one 1966 Canadian dime, which is not 90 %.! About policies, etc Metals appears to have reasonable pricing on many of their bars! Placed an order for two, 10 oz cheaper item my orders through APMEX and Bullion... But there would be still sitting in your shipping dept total waste of time and money my... Get a couple of other Bullion dealers I have ever dealt with of iron- Fe II ( aq ) my! 5 2015 and 5 2014 silver eagles.Thanks to Clayton Muir I did finally my! - Provident Metals stamped bars I received them they would issue me a credit as... Their agreement to exchange my item shipping dept would take a loss on edge...
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