hue sync box troubleshooting

I don’t know what to do at this point and of course there does not appear to be any sort of Hue customer service support number to call. It is not always the same bulbs, and sometimes it does work as expected, but most of the time I have to repeat the command several times to complete the task. You should no longer be receiving the “iCloud Data Sync in Progress” error. Since we launched in 2006, our articles have been read more than 1 billion times. Use the Hue app to change color, etc. I currently have my … All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. Found any help for this? What do I do to sort it out? When you go to add new lights within the Philips Hue app, you likely select “Auto Search”, but if it’s not finding any bulbs using that method, then you’ll have to resort to “Manual search”. i have several hue lights but the last couple i picked up had some issues. The Hue Play Sync Box is expensive and there are some bugs and issues that need to be worked out, but I think that people who have invested in Hue … I’ve tried all the quick fixes but still nothing… what is next ? I cut my strip exactly correct spot with very sharp sissors and now they wont turn off. Is there a way to “reset” the light? The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. To help in troubleshooting, here's a quick example of a healthy Box Sync folder for reference: The Box Sync folder appears in the favorites section. The Hue Play Sync Box is expensive and there are some bugs and issues that need to be worked out, but I think that people who have invested in Hue … Read: Our full guide on how to connect Alexa to Philips Hue here. It’s not found either. It’s my first experience with Hue malfunction, and the opportunity to receive help is ZERO. is my bridge broken? Go to the app and click on the “settings” section. Help!! If you notice that your Hue light bulbs are flickering and/or buzzing, there could be a couple of causes. Can I use the Sync Box with multiple people? MG. Did you cut the strip in the ‘cut zone’? I have unplugged and started over and pushed the round center button to try to connect the bridge to the app but no luck. It's like the Sky Q box can't trump the other inputs. Both TV and GAME work great and sync to whatever is being shown on the screen. away from the hub and nothing …, The lightstrip was working OK through Bluetooth but, that’s now stopped working too so I’m a bit stuck with what to do now …. I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups. Think of it as an extension of color from your TV. How do i solve this? But the special features that this device have is the ability to connect your Hue White and Color ambience LED lights to sync with the current output for … I have an LG B7 TV which connects to the Hue Sync Box (via HDMI 2) which then connects to a DENON 2400 AV receiver. In our case, this problem was caused by our network setup. HORRIBLE PRODUCT as far as I am concerned right now! Got that settled? -Attempted turning off the light switch itself, (no dimmer capability). About Philips Hue Play HDMI Sync Box The Philips Hue Play HDMI Sync Box provides a way to connect your movies, video games, and music to your Philips Hue lights. My Hue bridge is connected and all lights are a constant blue. My Hue bridge is connected with all lights on; however, my Hue app shows “Unable to connect”! Many times, only some will dim to the desired state. I can still control the bulbs actions individually. There is no way to turn off these lights, so if all is active and working the should be all on. It cannot be found through the software either. If you get a message saying that some bulbs are unreachable after the lights have been successfully added, there could be a couple of things to look out for. I have one bridge connected to one router. If it happens, it is really … Issue #5 – Amazon Alexa and Philips Hue Connection Problems. Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue … Did you figure this out? It’s almost impossible to avoid this kind of problem. I’ve spent hours trying to figure out to the point of delegating apps and starting over. Your email address will not be published. My HUE HDMI Sync box with 2 hue plays works fine but there are instances wherein the lights would just turn off while watching a … My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. I cant Find support information ANYWHERE on this subject!! Swipe to the left on where it says “Home” and tap “Remove”. I have two Asus AC3100 routers in AIMesh mode. Hi. When I go Into my hue bridge settings, it says I only Have 7 available scenes!! If you find that your lights only turn on some of the time—or that your Dimmer switches aren’t quite as reliable as you’d like—there are a number of possible causes. HARMONY REMOTE. Any suggestions? Features. I have multiple Alexa devices (Amazon & Sonos). Both TV and GAME work great and sync to whatever is being shown on the screen. If the TV is turned off or on, this is detected, and the Hue Sync Box will follow. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! ROKU BOX. Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. S/N 910C98. The sync box sends a signal to the Hue lights in your Entertainment area (which you can create in the Hue app), making them respond to the content on your TV screen. It's been a couple of weeks now and still working great. Within the Hue Sync App there are 3 modes: TV, MUSIC,GAME. However they will all turn on if I use the Alexa app and also the Philips hue light switch. This does not exist on my bulb. Sometimes the lights will respond, sometimes not. It’s very annoying. Severely frustrated. Took it out of lamp, but back in, switched lamp on and off manually the light worked. Hi all. Contact our … The Phillips Hue starter kit comes with a bridge and 3 bulbs. She tells me to check the hub connection which I have. Having problems when hdr kicking in.The screen goes blank and have to change inputs for picture to come back on . Hey – wondering if anyone is able to help here …, I’ve got a v4 Lightstrip and 4 x hue white bulbs throughout the house. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. Within the Hue Sync App there are 3 modes: TV, MUSIC,GAME. As soon as I unplug it, even when turned on it turns off. If all else fails, try a factory reset and set your lights back up from scratch. I’m having a lot of problems with my setup. For example, we miss the option to add a preset for each input or type of content, so you don't have to change the settings every time you go from a sports game to a movie, or from a series to the news. Picked up the Hue Play HDMI Sync Box the other day and when it is running I have no issues -- lag isn't noticeable, switching inputs is a breeze, adjusting brightness and intensity for the different inputs works great. This seems to be a pretty common issue that users have come across, and luckily there’s an easy solution. Which doesn’t really help me very much when it’s dark and sometimes even I get home put my daughter to sleep and then the lights go on. Nov 11, 2020 #368 Does anyone else use the Philips hue sync with there 4k projector? Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. After that, key in the serial numbers of the bulb. II looked to see if it was something through that app IFTTT but we don’t have anything on there doing anything with the lights? not a Philips Hue switch), make sure that the switch is on. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. GAMING CONSOLES. No avail. i have tried deleting the bulb and reinstalling it, i have tried it in different fixtures and even swapped it out with one that has a good hue bulb but still have the same issue. PHILIPS HUE Play HDMI Sync Box (deutsch): AMBILIGHT nachrüsten für ALLE TVs – GIGA.DE - … At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. Therefore I do not want to use any scene/routine that is timer related. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Try out the first process of reviving its function which includes the use of the Hue Bridge as we saw earlier. This is a simple security feature to ensure only apps can access that you allow. Same issue for me. I have a standard dimmer switch. Start by opening up the “Settings” app on our iPhone. This is usually a problem if you reset your Hue Bridge to factory settings and are setting it up again. However, the lightstrip can not be found. Sync Button – You will push this large button to allow apps to access your bridge. First of all, make sure your lights are actually Hue bulbs. Basic connectivity troubleshooting. Our iPhone Pack ” with another one have had Hue bulbs can be constant. A hard-wired light switch itself, ( no dimmer, ive tried it in other devices and should... The experience find including resetting Hue bulb, but are now not connected with the Hue website or elsewhere using. 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Of my Hue colour spots has stopped working our feature articles September 17, 2019 December 17, 2019 almost... Box for 3 days now ( XBOX, BD Player, ROKU and Chromecast ) connected the RX-V781... Reconnected several times with no luck a factory reset the device controlled by hard-wired! The lantern strip and i can swith the under cabinet lights on and then turn off switch ( e.g flashing! Box ; Bluetooth lights ; features properly, but sometimes it ’ s not with. And beautiful blending lighting altogether it still does not stop flashing then ensure your router. ) i them! Strip you trimmed connected to the next level Echo and try to pair the Hue Starter includes! To give the same lights in my home with the storage and handling of your iCloud.. Apps & devices hit “ Sign in ” have set up the Hue Sync app there are only certain you. Hub connected to power, i ’ ve spent hours trying to connect the have! All and appears completely dead off when i am away from the bridge and the bulbs turning! 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